How to open a shared inbox in Outlook
- Kai L Senese
If you have been given access to open another email account with your staff, faculty, or student worker account, you can open it within that account with the following steps:
If you get an error message when you try to enter the mailbox, or it doesn't populate in around 10 minutes after following these steps, please contact the Helpdesk so we can double-check that you have the necessary permissions for the shared inbox.
In Outlook on a web browser (such as Google Chrome, Firefox, or Microsoft Edge):
Sign into your email account and go to Outlook.
In the upper right corner, click the circular icon with either your initials or your profile picture, then click "Open another mailbox".
You will be prompted to enter in another mailbox. Enter the shared email address. After a moment, the inbox from that shared account should be shown alongside of your normal emails.
In the Old Version of Outlook on the Desktop App:
Click File > Open and Export > Other User's Folder
You will be prompted to enter something next to a button labeled "Name". Enter the shared email address.
Make sure the folder type is set to "Inbox" and click "OK". After a moment, the inbox from that shared email should be shown alongside of your normal emails.
In the New Version of Outlook on the Desktop App:
Right-click on your email address left side panel, then select “Add shared folder or mailbox”.
You will be prompted to Add shared folder or mailbox. Enter the shared email address. After a moment, the inbox from that shared email should be shown alongside of your normal emails.
In Outlook on the Mac OS desktop app:
Click File > Open> Shared Mailbox...
A window will open where you will be prompted to "Search for a person". Enter the shared email address.
After a moment, the inbox from that shared account should be shown alongside of your normal emails.